Drive the Growth Engine for Mighty Networks' High-Value Creators

Are you the customer success leader we've been searching for? Mighty Networks, the powerhouse behind over 1 million thriving online communities, is seeking a General Manager for our Path-to-Pro plan. This is your opportunity to directly impact the success of creators and businesses on their journey to $500K/year+ annual revenue.

About Us

Since 2017, Mighty Networks has been revolutionizing online connections. We empower creators, entrepreneurs, and brands to build and monetize their communities through online courses, paid memberships, challenges, and events. Our mission? To create a world where everyone belongs to a handful of amazing communities that change their life.

The Role: Champion of Creator Growth and Retention

As the General Manager of our Path-to-Pro plan, you'll be the driving force behind the success of our $360/month (paid annually) offering. Your mission? To ensure high-potential creators and businesses thrive, grow, and ultimately graduate to our Mighty Pro plan.

Your Key Responsibilities

• Develop and execute strategies to maximize customer success, retention, and renewals for Path-to-Pro subscribers
• Enhance and optimize the value delivery of the Path-to-Pro community membership
• Create and implement programs to help creators and businesses scale to over $500K/year in revenue
• Drive upgrades from Path-to-Pro to Mighty Pro for qualifying customers
• Analyze customer data and feedback to continuously improve the Path-to-Pro offering
• Collaborate with product, marketing, and sales teams to align Path-to-Pro with broader business goals
• Build and maintain strong relationships with key Path-to-Pro customers
• Develop and oversee customer success initiatives tailored to the unique needs of Path-to-Pro Hosts
• Stay ahead of industry trends to ensure Path-to-Pro remains a cutting-edge solution for growing creators and businesses

The Customer Success Leader We're Looking For

• You have a proven track record of driving growth and retention in a SaaS or subscription-based business
• You demonstrate exceptional relationship-building and communication skills
• You possesses a deep understanding of the creator economy and what it takes to scale an online business
• You excel at developing and implementing customer success strategies
• You show creativity in enhancing product value and customer experience
• You have experience with customer success tools and analytics platforms
• You take a data-driven approach to decision-making and strategy development

Why This Role is a Game Changer

• Be the architect of success for a high-value segment of Mighty Networks' customer base
• See your strategies directly impact the growth of creators' and businesses' revenue
• Work with ambitious entrepreneurs and creators at a pivotal point in their journey
• Join a team that's redefining digital connections and empowering creators worldwide
• Enjoy competitive compensation with performance-based incentives

The Challenge

This role demands a unique blend of strategic thinking and hands-on execution. You'll be responsible for the success of creators and businesses with high growth potential, guiding them from ambitious beginners to established pros. It requires a deep understanding of the challenges and opportunities in scaling an online business, coupled with the ability to translate that knowledge into actionable strategies and support.

How to Apply

Submit your application including:

• Your resume
• A case study of how you've driven customer success and retention in a previous role
• Why you’re excited about Mighty Networks and Path-to-Pro, specifically
• How you’d identify and facilitate upgrades from Path-to-Pro to Mighty Pro

Prove that you're not just another manager. But rather, show us how you’re the customer success leader who can take Path-to-Pro creators to their next level of success.